We Have a Proven Solution For HR Managers & Executives Directors:

  • Tired of Conflicts Dragging on Because Managers Avoid “Those” Conversations?

  • Frustrated with Teams Super Skilled at “The Work”, but Who Miss on Goals Because of Miscommunication.

  • Weary of Managers Who Rather Pass Poor Performers Between Departments Than Learn to Make Real Change.

Ready for a Strong Workplace Culture Where Everyone’s Working Toward the Same Goal?

Beth Wonson’s expert facilitation, and our personalized workshops, are what enable your organization to develop the communication skills necessary to navigate change, uncertainty, and roadblocks — even with teams of varying management skills and leadership methodologies.

Navigating Challenging Dialogue® Is What Sets Us Apart

Most professional development programs focus on the traditional tools of management and staff development, and they miss teaching what’s essential for success: tools for building trust, effective communication, and accountable teams. Navigating Challenging Dialogue (NCD) fills that gap.

NCD is a toolkit for building trust by developing self-awareness, emotional self-regulation, empathy, and curiosity. These skills are necessary for you to be effective in leadership, communication, and incorporating coaching skills into the work environment. Our program is uniquely effective because you work with your own real-life challenges for all activities and practice. 

The Teams We Work With Are Eager To Reach a New Level of Success

Our clients typically contact us when they have reached a ceiling of success, and are being held back by miscommunication, misunderstandings, or a lack of alignment. They see their team’s potential, but ingrained habits, strong personalities, or unhealthy conflict are contributing to missed goals and derailed strategic plans.

A Collaborative Training Using Your Real-World Challenges

Our approach teaches how to apply the tools of Navigating Challenging Dialogue® (NCD) and the NCD Process to build trust and strengthen workplace culture, while empowering organizations to fulfill the mission most effectively. With the foundation of NCD, your team will be able to navigate change and uncertainty while empowering staff to use their strengths and talents in healthy ways to move the organization forward.  

  • NCD is a toolkit for building trust by developing self-awareness, emotional self-regulation, empathy, and curiosity. These skills are necessary for effective collaboration, clear communication, and building trust.  

  • The NCD Process is a framework for fact-based dialogue, even when communication feels risky. This process has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results.

Everyone on the Team Gets Onto the Same Page

NCD provides that common language for difficult conversations. This training includes cooperative practice and exercises that builds relationships and strengthens collaboration within and between teams. 

How It Works

Your team, or teams, gather together for a series of 3 workshops.

Workshop: NCD Essentials 

This workshop is an introduction to Navigating Challenging Dialogue® (NCD) and the NCD Process. NCD is a toolkit for building trust by developing self-awareness, emotional self-regulation, empathy, and curiosity. These skills are necessary for you to be effective in leadership, communication, and incorporating coaching skills into the work environment. 

The NCD Process is a framework for fact-based dialogue, even when communication feels risky. This process has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results.


Workshop: Practicing Mastering Feedback 

In healthy organizations, feedback is a normalized part of the work culture. Most personnel challenges and project slowdowns can be avoided when feedback is given regularly. Giving feedback is about shining a light on the gap between what you’re expecting and what’s actually happening.  

This workshop is based on Beth Wonson’s book, Mastering Feedback: Everything You Were Never Told About Giving Feedback and incorporates Navigating Challenging Dialogue®.  Employees at all levels learn how to be comfortable giving and receiving feedback to each other regularly. This practice fosters accountability and improvement, while keeping your team on course to fulfill the mission of their organization.


Workshop: Coaching in the Workplace

Authentic coaching is essential in organizations looking to grow while simultaneously building a strong and healthy staff. Coaching is integral to all levels of the organization, regardless of role or responsibility. Coaching is a management tool that most managers never get training for.  Even people with a natural propensity to be a good coach need this workshop to build that talent into a valuable skill. 


Each Workshop Includes: 

  • A private online classroom with all materials, assessments, and instructor access.

  • A digital copy of the official Navigating Challenging Dialogue® handbook, Turn This Conversation Around: The 4-Stage Process for Communication with Connection. 

  • A digital copy of Beth’s book, Mastering Feedback: Everything You’ve Never Been Told About How to Give Feedback. 

  • Access to our Online Learning Center, a Navigating Challenging Dialogue® library of professional development guides, assessments, and videos. 

Building Sustaining Change 

A few months after the workshops end, we host the NCD Sustainability Builder to support long-term implementation of NCD. This is a 2-session online event for attendees to review the tools, and go deeper into NCD topics and strategies. 

Attendees will pose questions about their lived experience with the material, share their successes, and receive coaching to address challenges using Navigating Challenging Dialogue® and the NCD Process. 

Everyone is encouraged to attend both sessions. It’s through your individual and collective practice and learning that you’ll gain a shared perspective and language that supports every organization to grow, stretch, and learn.

Sustainability Builder Includes: 

A digital copy of the NCD Discussion Guide, a training and resource tool will keep NCD alive within each organization. This guide will help individuals and teams reflect on the progress being made with NCD, and encourage the use of NCD to execute the organization’s mission and values. 

We Can Help Your Organization

Since 2010, we have been supporting organizations to achieve their missions with ease and clarity.  Send us your questions and concerns below, or you can schedule a free call right now.